Manage Your Account Like Never Before!
How to locate your New Account Number
To register your account in SmartHub you’ll need an email address and your account number. Here are three easy ways for you to locate your account number:
You can find your account number on your bill.
You can Email Us
You can call (360) 748-9261 option #1
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to:
- View your billing history and make a payment.
- Securely store your payment information for transactions to streamline the process.
- View your actual use and set usage thresholds.
- You’ll be able to select how you want to be notified about your bill, including email and text messaging.
- You can also report an outage or request service in just a couple of clicks.
- You can also contact us for customer service requests or questions.
Getting Started with Smart Hub Is as Easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before!
Make payments, report service interruptions, monitor usage, and save the planet.
Step 1
Register your account
Locate your new account number (instructions below) and get registered!
Step 2
Download the new app!
Manage your account on the go from anywhere at any time!
Step 3
Add the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
Setting Up SmartHub: Frequently Asked Questions (FAQs)
Not automatically. If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
To register your account in the SmartHub web portal or mobile app, you will need an email address and your account number. You can find you account number on your latest bill.
Not automatically. You will be required to re-register your account in either the SmartHub portal or mobile app.
This process only takes a few minutes. We will have instructions for how to register through either platform after launch day.
Once you are registered, you can take advantage of all the features of SmartHub, including receiving your bill timely online, or you can…
- Mail your payment
- Drop off your payment in one of our office locations
- Call and pay by card using the IVR or with our Customer Service Representative
- Now offering cash payment option at local retail stores such as Dollar General, Walmart or Walgreens for more information visit VanillaDirect Pay Retailers
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
You will need to have your account number and email address on hand before starting this process.
On the registration page, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.
From the registration screen, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
SmartHub Video Lessons
Other Frequently Asked Questions (FAQs)
No.
You can take advantage of all the features of SmartHub, including receiving your bill timely online, or you can…
- Mail your payment
- Drop off your payment in one of our office locations
- Call and pay by card using the IVR or with our Customer Service Representative
- Now offering cash payment option at local retail stores such as Dollar General, Walmart or Walgreens for more information visit VanillaDirect Pay Retailers
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- Select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us by calling (360) 748-9261.