Qualifications

EXPERIENCE AND TRAINING:
• High school diploma or equivalency.
• Preference is given to applicants that possess post high school training in college or business school or have comparable work experience that aligns with the requirements of the position.
• Prefer two (2) years experience in previous customer service positions and a solid understanding of effective customer service functions, cash handling and general office procedures.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Ability to effectively utilize multiple computer systems while maintaining effective conversation with customers, adapt to change, and meets set deadlines.
• Consistent attention to detail, strong organizational, analytical skills
• Knowledge of mathematics at a level required to perform the requirements of the position.
• Establish and encourage a work atmosphere that embraces honesty and openness, and fosters collaborative internal and external working relationships.
• Is knowledgeable of basic customer, and cash handling operations.
• Proficient in Microsoft office applications including MS Word, Excel, Explorer and Outlook
• Ability to effectively communicate with customers and staff orally, in written form, and over the phone.
• Ability to accurately and quickly operate a computer keyboard and ten-key adding machine for extended periods of time.
• Ability to maintain a high level of accuracy in transcribing information by hand.
• Ability to maintain confidentiality of restricted or private information and records and effectively handle sensitive matters.

EQUIPMENT AND TOOLS:
• Operate standard office equipment and machines such as computer, fax, calculator, copy machine, multi-line telephones, and point of sale equipment.

WORKING CONDITIONS:
• Primarily office environment.
• May require work hours in excess of 40 hours per week, 8 hours per day, 5 days per week.
• May require travel for training purposes and commute to other departments or government agencies.
• This position creates the most customer impressions for any position at the District. Must dress and present yourself in a way that promotes a positive image of the District and meets the District’s dress code policy.
• Prolonged computer related exposure. Able to sit/stand at a workstation and operate a keyboard for long periods of time.
• Must be capable of bending, stooping and lifting up to 20 pounds.
• Must have adequate corrected eyesight for operating a computer and viewing a monitor.
• Must be able to work for extended periods of time in a seated or standing position.