SmartHub faqs 2

No.

You can take advantage of all the features of SmartHub, including receiving your bill timely online, or you can…

• Mail your payment
• Drop off your payment in one of our office locations
• Call and pay by card using the IVR or with our Customer Service Representative
• Now offering cash payment option at local retail stores such as Dollar General, Walmart or Walgreens for more information visit VanillaDirect Pay Retailers

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

You can view your energy use on the website and app.

On the website:

• Click My Usage
• Select My Usage
• Select Usage Explorer

On the app:

• Select the Energy Use icon to view your energy use.

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be a our Employee, please report it to us by calling (360) 748-9261.