SmartHub faqs 2

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Do I have to use SmartHub to pay my bill?

No.

You can take advantage of all the features of SmartHub, including receiving your bill timely online, or you can…

  • Mail your payment
  • Drop off your payment in one of our office locations
  • Call and pay by card using the IVR or with our Customer Service Representative
  • Now offering cash payment option at local retail stores such as Dollar General, Walmart or Walgreens for more information visit VanillaDirect Pay Retailers
How can I view my energy use?

You can view your energy use on the website and app.

On the website:

  • Click My Usage
  • Select My Usage
  • Select Usage Explorer

On the app:

  • Select the Energy Use icon to view your energy use.
How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.