Do I have to use SmartHub to pay my bill?
Can I manage and make payments on multiple accounts with SmartHub?
You can take advantage of all the features of SmartHub, including receiving your bill timely online, or you can…
- Mail your payment
- Drop off your payment in one of our office locations
- Call and pay by card using the IVR or with our Customer Service Representative
- Now offering cash payment option at local retail stores such as Dollar General, Walmart or Walgreens for more information visit VanillaDirect Pay Retailers
How can I view my energy use?
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
How current is the account information in the app or website?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- Select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
How do I avoid being scammed by another party when being asked about SmartHub and my new account number?
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us by calling (360) 748-9261.