What is the Equal Payment Plan (EPP)?
- The EPP lessens the impact of high bills by averaging the cost of your electricity evenly throughout the year.
- The EPP payment is determined by calculating the previous year’s total usage and dividing it by 12. The calculation then estimates your next 12 bills based on the monthly average and applicable rates.
- The EPP payment is based on an estimate and it is important to continue to view your bill statements.
- EPP accounts are recalculated every year starting in April. The new amount will be calculated based on your actual account balance in addition to the prior 12 months of consumption.
Will you still read my meter?
- Your meter will still be read on the regular bimonthly schedule to determine the actual consumption.
What happens if my balance gets too high or too low?
- Occasionally we see customers change their usage habits which results in a balance that is either higher or lower than the monthly estimated consumption. If you believe that your monthly payment may need to be adjusted, please contact the Customer Service Department.
Can I make payment arrangements on my EPP?
- No, the EPP is already a payment arrangement. Maintaining a current account in good standing is a condition of the EPP. If you apply for and are receiving assistance from an outside agency, you need to continue to make your EPP payments until the assistance funding has been received and applied to your account. Any changes to the balance due will be reflected on your monthly statement.
What if I am unable to pay monthly or I want to go back to the regular billing?
- Not a problem; simply contact our Customer Service Department to cease EPP billing. If you need to make special arrangements, we can remove you from the EPP and set up a custom payment plan. Excessively late payments and /or NSF checks will result in removal from the EPP. Customers who have been removed from the EPP, either by choice or due to infractions, will be eligible to reapply for the EPP during the next years’ enrollment period.
- It is important to note that if you are removed from the EPP, outstanding balances on your account are due at that time. In addition, your account could become subject to disconnection for any past due balances. Should your removal result in a credit balance on your account, the funds would be applied to your future bills or refunded if the account is closed.
- Twelve (12) months of usage history at your current location.
- Bimonthly accounts that are billed in the even months are eligible when the April bill has been paid in full.
- Bimonthly accounts that are billed in the odd months are eligible when the May bill has been paid in full.
- An account balance of $0.00 is required at the time of enrollment.
- Only bimonthly accounts are eligible.
- Preferred due dates are not an option on the EPP program.
Want to sign up?
Open enrollment begins May 1st and ends August 31st, 2020.
Sign Up Now!