Lewis County PUD is excited to announce that all customers will transition to a monthly billing cycle before January 1, 2021. The transition to monthly billing provides many benefits, including:
- Lower Bill Amounts. More frequent billing lowers the amount owing at any one time.
- More Efficient Household Budgeting. Lewis County PUD bills will now align with other utility bills making budgeting more consistent.
- More Information About Your Electricity Usage. Monitoring usage can help customers control utility costs and save money.
- Reduced Customer Arrearages. Customers will no longer be faced with a two-month billing period. Monthly billing allows the PUD to work with customers experiencing hardship more quickly and effectively.
Sometime between August 10, 2020 and December 31, 2020, customer accounts will automatically transition to monthly billing. Customers don’t need to take any action to initiate the monthly billing. During the transition, customers may receive two bills within a relatively short period of time. This is needed to complete the conversion. Please note: The billing due date will likely be a different day of the month than it is now.
As always, we are here to answer questions, and make sure this transition is completed smoothly.
If you have any questions, please call us at (360) 748-9261 or toll-free (800) 562-5612.
Q: Will my bill look different?
A: No. Your bill will look the same and will reflect one month of usage instead of two.
Q: Do more frequent bills mean estimated readings?
A: No. Your meter will be read each month and you will be billed for your actual usage.
Q: Do I have the same amount of time to pay my bill before it becomes past due?
A: Yes. Your bi-monthly bills have always been due within 20 days of the bill date. Now that customers will be on a monthly billing cycle, your bills will be smaller every month, but you still have 20 days to pay the bill before it is considered past due.
Q: How will I know what my new monthly due date will be?
A: Your due date will be on your bill.
Q: How can I save time and money when paying monthly?
A: Registering for paperless billing and recurring auto-payments saves time and stamps. If you are interested in these options, please contact us at (360) 748-9261.
Q: If I sign up for paperless billing, must I sign up for recurring auto-payments?
A: No, you may sign up for paperless billing without signing up for recurring auto-payments
Q: I am currently on an Equal Payment Plan. How does monthly billing impact me?
A: Your due date may change, and you will see consumption charges on your monthly bill. Your equal payment plan will remain intact until the next renewal period.
Q: Can I still sign up for the Equal Payment Plan?
A: Yes. Please contact us at (360) 748-9261 or sign up online at www.lcpud.org
Q: If I currently pay my bill using recurring auto-payments, do I need to change anything?
A: No. Your recurring auto-payments will continue to be taken on the due date of your bill – Please note that your due date may change. The due date will be on your bill.
Q: Is there a charge for paying online or by telephone?
A: No. Lewis County PUD does not charge a service fee for any type of payment.
Q: Will monthly billing cause rates to increase?
A: No. Monthly billing will not increase rates.
